RETURN AND REFUND POLICY

Return and Refund Policy

At cipis.shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for details on how to return items and receive a refund.

1. Return Eligibility

  • Items must be returned within [30] days of the delivery date.
  • To be eligible for a return, items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags attached.
  • Certain types of items are non-returnable, such as [custom products, sale items, or intimate apparel] (please specify if applicable).

2. How to Initiate a Return

  • To start a return, please contact us at [support@cipis.shop] with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions on how to send your item(s) back to us.
  • Please do not send your purchase back to us without first receiving a return authorization.

3. Return Shipping

  • You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-7] business days.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Contact Email] with details and we will guide you through the exchange process.

6. Non-Returnable Items

  • The following items are non-returnable:
    • Sale items: Only regular-priced items may be refunded; sale items are final and cannot be returned.
    • Custom or personalized items
    • Gift cards
    • Intimate apparel (for hygiene reasons, if applicable)

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [support@cipis.shop] with your order number and a photo of the item’s condition. We will arrange for a replacement or refund.

8. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account or credit card statement.
  • If you’ve done this and still have not received your refund, please contact us at [support@cipis.shop].